Voice AI can slip up when it misunderstands details or guesses without solid...

https://www.bokkmarking-signs.win/voice-ai-sometimes-gets-responses-wrong-because-it-mishears-or-misinterprets

Voice AI can slip up when it misunderstands details or guesses without solid data, leading to wrong answers. A simple way to catch these errors? Use readbacks for critical info like order IDs—have the system repeat them aloud for confirmation