Voice AI can slip up when it guesses order details or misunderstands requests,...

https://technivorz.com/how-do-i-separate-audio-problems-from-reasoning-problems-in-voice-ai/

Voice AI can slip up when it guesses order details or misunderstands requests, leading to wrong answers. A smart way to catch errors early is using readbacks—having the AI repeat order IDs aloud for customer verification