Voice AI can give wrong answers when it misunderstands input or pulls...

https://andressuniquechat.cloudhinter.com/posts/best-way-to-confirm-an-order-id-on-a-phone-call

Voice AI can give wrong answers when it misunderstands input or pulls incomplete info. Catching these errors early avoids frustrating customers. One simple fix: use readback to confirm order IDs aloud before finalizing