Voice AI can deliver wrong answers when it misunderstands speech or pulls...

https://wiki-cable.win/index.php/What_Is_a_Practical_Pre-Launch_Checklist_for_Voice_AI_in_Customer_Service%3F

Voice AI can deliver wrong answers when it misunderstands speech or pulls incorrect data. One practical way to catch errors is using a readback system—having the AI repeat order IDs back to the caller for confirmation