Start by listening without rushing to fix things. Ask what would help today,...

https://smart-wiki.win/index.php/What_If_the_Only_Time_We_Talk_Is_During_a_Crisis%3F

Start by listening without rushing to fix things. Ask what would help today, then offer one practical step, like sitting with them while they call a support service or make an appointment. You could say, “I care about you, and I can listen for a while