Seeing negative content about your business online can feel personal, but...

https://www.scribd.com/document/1016381594/The-First-48-Hours-Your-Tactical-Playbook-for-an-Online-Reputation-Scare-224712

Seeing negative content about your business online can feel personal, but reacting in the heat of the moment usually does more harm than good. Ignoring it carries the silent risk of lost sales as prospects move on without telling you why