On mobile, AI voice agents replace keypad menus and rigid chatbot scripts with...

https://dibz.me/blog/what-is-the-simplest-ivr-replacement-flow-for-a-small-business-1294

On mobile, AI voice agents replace keypad menus and rigid chatbot scripts with conversations that handle routine requests and pass context to a person when needed. Grand View Research valued the global conversational AI market at $10.19 billion in 2023.