In 2026, AI customer service platforms aren’t just about replacing...

https://www.pfdbookmark.win/after-testing-ai-customer-service-platforms-for-years-i-ve-seen-how-2026-tools

In 2026, AI customer service platforms aren’t just about replacing agents—they’re about helping them work smarter. Real numbers show teams hitting 70% automation in a week by focusing on assist vs resolve