Dealing with unfair Google reviews is frustrating, but you are not powerless....

https://www.click-bookmark.win/dealing-with-unfair-google-reviews-is-frustrating-but-you-aren-t-powerless

Dealing with unfair Google reviews is frustrating, but you are not powerless. Google will remove reviews that clearly violate their content policies, though success is never guaranteed. The secret to a higher success rate is preparation